Meet and Greet Permit
Meet and Greet Permits are required when an arriving individual or group is being met on Airport property by ground transportation providers. Each Meet and Greet Permit may be used only for the time specified on the permit by Sky Harbor’s Ground Transportation office.
To obtain a Meet and Greet Permit, you will need to submit a Meet and Greet Permit Request form to Sky Harbor Ground Transportation office. All Meet and Greet Permit requests may be submitted in person to Sky Harbor Transportation Office, faxed (602-683-2651) or e-mailed to groundtransportation@phoenix.gov, Monday through Friday (except on holidays) 8 a.m. to 5 p.m. For after hours and holidays you can obtain your Meet and Greet Permit by contacting the Landside Operations Supervisor (Oscar 20) at 602-273-3326.
Sign Guidelines
The Meeters and Greeters are allowed to hold signs no larger than 14 inches x 18 inches. The wording on the signs will be restricted to the name of the individual or group being welcomed. At no time will the sign include the name of any ground transportation company, hotel, or other commercial establishment.
If the greeting service organization has made arrangements to provide ground transportation for an incoming group, such transportation must be under contract with the group sponsor or the group’s agent. The ground transportation company must be a permitttee of Phoenix Sky Harbor Ground Transportation Office and must obey the parking/loading rules.
Meet and Greet Locations
Meeting and Greeting activity shall be allowed in the following areas of each terminal:
- Terminal 3: The area east of the Airport information counter, through and around the baggage claim area. Meeters and Greeters must remain a minimum of 15 feet away from the Inter-City Transporter counters and Airport information counters.
- Terminal 4: The area south of the Airport information counter, and around the east and west end of the baggage claim area. All meeters and greeters must remain a minimum of 15 feet away from the intercity transportation counters and Airport Information counters.
Meeters and Greeters must have Meet and Greet permits available for inspection upon request by Airport staff, including passenger manifest.