America's Friendliest Airport®
That’s not just a saying; it’s a way of being at Phoenix Sky Harbor. We’re proud to be known as America’s Friendliest Airport®. One of the key reasons we have that title is due to our amazing Navigator volunteers, who are the model of outstanding customer service every day. Customers notice our helpful Navigators and know to seek them out when visiting the airport. In fact, Navigators provide such great support, they have been honored with one of the Governor’s Tourism Awards for their efforts to deliver outstanding customer service.
Navigators aren’t the only ones providing excellent customer service at Sky Harbor. Every employee strives to serve our customers, and each year a select group is recognized for their efforts. Read about the outstanding support provided by our 2011 Champions of Customer Service. Our employees work hard each day to live up to our title of America’s Friendliest Airport®. But we need your help! Nominate someone who was extra friendly to you! See some of the staff who have received FLY Awards for their “Friendly, Let me help You” attitudes.
How ‘bout that airport? The best way for us to serve you and maintain our status as America’s Friendliest Airport® is if you tell us about any concerns or challenges you may have had while visiting Sky Harbor. Please use one of our e-comment cards to let us know about your airport experience. And while we’re on the topic of feedback, if you had a fantastic experience, tell us about that, too!
It’s easy to drop or misplace small items at an airport, but travelers can lose big items, like their cars, too. There are several parking lots at Sky Harbor and it’s not uncommon to forget where you left your vehicle. Our free motorist assistance program can help you find your vehicle or help with other things, such as a flat tire or a dead battery. And the next time you visit Sky Harbor, be sure to pick up a complimentary pocket pal found in the elevator banks and write down your parking location so you won’t need to remember where it’s located; just remember where you put the card!
We wish you safe and pleasant travels. Watch this video to find out what others have to say about their Sky Harbor experience.