Special Needs

Print this page

Sky Harbor is one of the most accessible airports in the world thanks to the advice provided by the Phoenix Mayor’s Commission on Disabilities. All terminals have: curb cuts; automatic doors; elevators; ramped access to all lobbies and gate areas; designated areas on inner curbs for vehicles with disability plates to load or unload; and wheelchair accessible telephones, automatic teller machines, restrooms and drinking fountains.

Wheelchairs
Flying into Sky Harbor? Request a wheelchair when checking in and tell a flight attendant during the flight. Flying out of Sky Harbor? Request a wheelchair from a Sky Cap at the curb or from a Sky Cap or the airline on the ticketing level of the terminal. Ask your airline about traveling with power chair batteries.
** Using a wheelchair or other mobility device? Look for wheelchair accessible pathways and elevators in Terminal 2.**

Oxygen
If you need to travel with oxygen, be sure to discuss this with your airline when making reservations. Visit the TSA for more information.

Assistance Animals
When making reservations, let your airline know if you plan to travel with a service animal. Get tips on traveling with services animals from the TSA. Sky Harbor offers three pet parks.

Adult Changing Stations
Each terminal has at least one family restroom with a private area to change clothing or disposable undergarments. Ask for directions at any information desk.

Paging Assistance Locations
The names of those being paged are announced in the terminal and displayed on monitors throughout the airport.

Accessible Phones
Hearing aid compatible, amplified and text telephones (TTY) available in each terminal, TTY pay phones on each level and in baggage claim. Local Relay: (800) 367-8939. TTY Aviation: (800) 781-1010.

Special Needs Parking
Accessible parking is available in all garages closest to the elevators and next to the bus stops in all economy surface lots.

If you need extra time at the curb, Airport staff on the curb may issue Special Needs permits.

Over height or oversize parking is available in the uncovered economy parking areas and High Profile Parking east of Terminal 4.

Dial-A-Ride: A Public Service

Light Rail Connection
Take a free bus to Sky Harbor’s terminals from the light rail transfer station on the southwest corner of 44th Street and Washington: Light Rail-Airport connection.

Ground Transportation
Airport shuttle buses for travel between terminals and economy parking areas are lift equipped and accessible.

Light rail & city buses

Rental Cars with Hand Controls (advance notice recommended)
Avis: (800) 331-2323; website special needs page
Budget: (800) 826-5510; website then enter Disability
Hertz: (800) 654-2280; website special needs page
National: (800) 328-6323; website special needs page

Lift-Equipped Van Rentals
Wheelers, Inc.: (602) 418-5076, (800) 859-8880, (800) 456-1371; website
Wheelchair Van Rental: (602) 333-1594, (866) 333-1594; website