FAQs

Do I have an assigned spot?
No, however, there will be an undesignated space within the parking facility you selected.

What is the Prepaid Discount Parking Program?
When you prepay for parking online, you will receive the listed discounted parking rate.

How many days in advanced do I have to prepay?
We recommend you book your parking when you purchase your airline ticket. However, you can prepay for your parking at any time before you arrive.

How far in advance can I make my booking?
You can make your reservation up to 6 months in advance. We recommend you book your parking when you purchase your airline ticket. However, you can prepay for your parking at any time before you arrive.

What’s the maximum number of days of parking that I can I pre-book?
60 days. If you need to park your vehicle longer, please contact the Parking Office at 602-273-4545 to request assistance.

How do I get in and out of the parking facility?
When you arrive, you press the green button and take a ticket and park your vehicle. When you return, go to an Open Exit lane and present your ticket and confirmation (paper or smartphone) to the Cashier.

What happens if I need to stay longer than what I prepaid?
When you present your ticket and confirmation, you will pay the difference for the additional days at the posted daily rate, which will likely be more than your prepaid rate.

If I stay longer than my booking, do I have to pay using the same credit card?
No, any payment type is accepted upon exit.

If I prepay for my parking, is it refundable?
Yes, a full refund will be provided if you cancel more than 24 hours in advance of your scheduled arrival date and time. If you cancel less than 24 hours before your scheduled arrival date and time, you will be charged for 1 day of parking plus the service fee.

How does the refund work?
Your refund will be credited back to the same credit card you used to charge for your Prepaid Parking. Please call toll free 888-227-8893 or email support@airportparkingconnection.com.

What if I return earlier than what I prepaid?
Contact our office at support@airportparkingconnection.com and they will credit the same credit card you used to charge for your Prepaid Parking.

Can I use another coupon with the Prepaid Discounted Parking offer?
No, offers cannot be combined.

Can anyone else use my Prepaid Parking, is it transferrable?
Yes, they will need to provide the confirmation page. But the confirmation page can only be used for one vehicle.

What if I need to change the date and time of my Prepaid Parking?
If your stay is extended, you can adjust your booking. However, if you are changing your arrival and departure days, you will need to cancel your original booking and rebook with your new itinerary.

Are your parking facilities open 24 hours?
Yes, they are open 24 hours 7 days a week.

How do I get to my gate?
It depends where you park. If you park in the terminal, you simply walk to your gate.

Which parking garages can I park in?
We recommend you park in the garage where your airline is flying from. Check our website for recommended parking locations http://skyharbor.com/FindASpot.

What if I forgot where I parked?
Look for the “blue” emergency call boxes or call the parking hotline at 602-273-4545 for assistance.

Do you have a corporate parking program?
Not yet, come back to our page in a few months for additional information.

Can I earn frequent flier miles?
Unfortunately, we currently do not have this program.

What if I forget my confirmation?
Contact the parking hotline at 602-273-4545 and request assistance before you proceed to exit. If our staff cannot identify your confirmation, you will be responsible for the fees due. If you locate your confirmation after you leave, please contact support@airportparkingconnection.com.


If you have had difficulty gaining access to our facilities or services, let us know. Help us help you by
e-mailing us and telling us what obstacles you have encountered and your suggestions for improvements.
 

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