On The FLY: Employee Assist with Translation

An airport employee used some quick thinking and technology savvy to assist some passengers who were struggling to find their way around Phoenix Sky Harbor.

Haley H., a curator and administrator for the Phoenix Airport Museum, was helping install a new art exhibition in Terminal 4 when she and a coworker encountered several Spanish-speaking travelers who were having difficulty navigating the airport. Haley quickly installed a translation app on her phone and handed it to the passenger so he could ask questions in Spanish while the phone relayed them in English.

Once she understood what they needed, she gave directions via the app and then let the passengers use her phone so they could hear the translation.

Haley's quick and creative response not only revealed her willingness to welcome and help others, it demonstrates what it means to "own it.” She took complete responsibility for the situation and met it with a response, which was as generous as it was creative.

For her quick thinking and generosity toward some customers in need, Haley has been recognized by Sky Harbor’s On the FLY team (F = Friendly. L = Let me help. Y = You.)

Tell us your story of a Sky Harbor employee who went above and beyond the customer service call of duty at skyharbor@phoenix.gov and we’ll make sure they get the recognition they deserve.