October 2024
FLY Duo Help Save Passenger’s Trip
When a passenger’s car broke down in the West Economy Lot, Matt and Mister came to the rescue, ensuring the passenger made it to his flight just in time.
From towing his car to a safer spot to providing a ride to Terminal 4 so he can make his flight, their kindness and efficiency made all the difference.
"It’s nerve-racking when your car stops working in the middle of the street, especially when you’re about to catch a flight. Matt and Mister were efficient and kind; I really appreciated their help. Phoenix Sky Harbor truly is America’s Friendliest Airport," the customer said.
For their friendliness, caring and helpfulness, Matt and Mister were recognized by our On the FLY team (F = Friendly. L = Let me help. Y = You.)
Do you have a story about a Phoenix Sky Harbor employee who provided excellent customer service? Tell us about it at skyharbor@phoenix.gov and we’ll make sure they get the recognition they deserve.