February 2025
Elevate PHX - Lachele Mangum
Lachele Mangum, president and CEO of LAM Holdings, LLC, has embarked on a joint venture with Hudson Group to expand her reach into the retail sector at Phoenix Sky Harbor.
Lachele gained renown with Best of the Valley Market, a name that begs the customer to see great service for themselves. Now with Connections in Terminal 4, she aims to provide that same sense of awe at the selections that are offered as she does at her other Phoenix Sky Harbor operations.
“It gives the travelers so many options and once they figure out where their gate is, they can come back for a gift or their favorite snack,” she said. “We can also offer a nice piece of specialty jewelry, or a housewarming gift for someone they’re visiting or for their aunt’s birthday.
“We offer so many things to our traveler.”
One item her business offers to customers isn’t found on their shelves.
“The first thing we teach our team members is that this is America’s Friendliest Airport, and we have to be customer-focused and be very helpful with whatever they want or need,” she said. “Our badge carries a lot of weight. We’re not only checking out water or food but we help them if they’re lost, for example.
“They’re not just numbers. Personal interaction means a lot to people.”
The newest retail operation Lachele debuted is famous for its food: Garrett Popcorn. This Chicago-based gourmet popcorn has fans everywhere, and the Valley has no shortage of Windy City transplants and visitors who will undoubtedly welcome its unique taste, especially the signature Garrett’s Mix of cheddar and caramel corn.
“We are making it fresh every day,” she said. “It’s the best combination of sweet and salty.”
Entrepreneurs interested learning more about contracting with one of the Phoenix Airport System properties can start by checking out Doing Business with PHX, DVT, and GYR.