Media Guide

The Phoenix Sky Harbor International Airport (PHX) Media Guide is designed to help members of the media more effectively contact the airport and our airline partners. Our objective is to assist the media as much as possible without compromising the safety and efficiency of airport operations. All media inquiries directed to Aviation Department personnel will be forwarded to the Public Relations Division.

Media Inquiries

If the information you are looking for is not available on this site, please contact the on-duty public information officer (PIO) at 602-683-3654. Office hours are 8 a.m. to 5 p.m. Monday through Friday.

After hours and in emergency situations, please page the media pager at 602-673-5355. Pages are returned in the order they are received. Our standard is to return pages within 5 to 10 minutes.

Airport Communications Center personnel respond to general inquiries after hours and page the on-duty PIO in emergency situations. Deborah Ostreicher, Julie Rodriguez, and Heather Lissner are the lead contacts for the City of Phoenix Aviation Department.

Media Parking

All news media vehicles, except "live" broadcast trucks, must park in the airport's parking garages. Up to five free parking cards are available per media outlet by written request submitted to the Public Information Office. Parking cards are for use by media covering a story at Sky Harbor. They may not be used for overnight parking.

"Live" broadcast truck parking is permitted at the far west end of Terminal 2 in the designated media parking area. There is also live truck parking next to Terminal 4 on the west side of the terminal. To get to this area, if you are entering the airport from the west (heading eastbound), you should go past Terminal 4 and take the turnaround in order to head westbound. If you are entering the airport from the east, continue heading westbound. Stay in the inner curb lane heading westbound until you pass Terminal 4. Continue to stay to the right as you pass under the terminal building. You will pass the Terminal parking exit booths on your right. Look for a sign that says Media Parking in red. Turn right into the lot. The parking spaces are in the northwest corner of the lot.

See a map of our designated media parking areas.

Media representatives should contact the Sky Harbor Public Information Office before arriving at the airport by paging or texting 602-673-5355 for assistance in obtaining access to public areas of the airport and gathering the information necessary to complete their stories. Please include a call-back number in the page or text.

Covering Emergencies

It is the policy of the Phoenix Aviation Department to cooperate with the media whenever possible. Our primary responsibility, however, is safe and orderly airport operations. When emergency situations occur, the media will be contacted through the DPS media alert system or via email. Media covering emergencies will be directed to a specific meeting area. The on-duty PIO or an airport representative will conduct a preliminary briefing in this area and provide whatever information is available at that time. Briefings will continue as appropriate.

Please note the following:

  • The media must not restrict the public's access to gates, ticket counters, baggage areas, or other areas in the terminals. The ticket counters are leased by the individual airlines and access to these areas is at the discretion of the tenant/airline. Due to federal security regulations, only those with tickets are allowed past the security screening areas. This restriction also applies to members of the media.
  • In the event of an airside emergency, members of recognized media organizations with appropriate credentials may be escorted onto the airfield (AOA), or transported to the scene of the emergency, at the discretion of Sky Harbor officials.
  • All media representatives at the scene of an emergency will immediately comply with any order, direction, or signal by airport fire fighting or security forces or authorized airport representatives.

Important Telephone Numbers

Sky Harbor Public Information Office 602-683-3654
24 Hour Emergency Public Information Pager 602-673-5355
Federal Agency Contacts
FAA Public Affairs Office 310-725-3580
NTSB Public Relations Office 202-314-6100
FBI Main 202-324-3691
FBI Local Office 623-466-1999
Transportation Security Administration (TSA)
Public Information Officer 480-375-2523
Public Information Officer (PAGER) 877-632-7327
ASU School of Engineering
Judy Nichols - Manager, Media Relations and Marketing

Individual Airline Public Relations Numbers Terminal 2
Alaska Airlines 206-392-5101
Boutique Air 415-449-0505
Great Lakes Airlines 307-432-7022
Spirit Airlines 954-918-9432
Sun Country 651-681-3900
United 312-997-8640
281-354-0240 (after hours pager)

Individual Airline Public Relations Numbers Terminal 3
Delta 404-715-2554
Delta/SkyWest 435-634-3553
Delta 24 Hr. Emergency 435-705-2989
888-763-5304 (after hours)
Frontier 720-374-4560
Hawaiian Airlines 808-838-6758
JetBlue 718-709-3089

Individual Airline Public Relations Numbers Terminal 4
Aeromexico Giselle Friederichsen Martínez
Tel. +52 (55) 9132 4516
Air Canada
Air Canada (after hours pager/emergencies only)
American Airlines/US Airways 817-967-1577
817-931-1348 (after hours)
US Airways Express/Mesa Air Marcia Scott
(602) 685-3742
British Airways 212-716-0477 (24hr PR)
011 44 208 738 5100 (Intl)
Southwest 214-792-4847 option 1
Volaris Airlines Lina Obregón
011-52-1 55 45 77 08 56
WestJet Robert Palmer, Manager Public Relations
(403) 444-2704

Freight Carrier Public Relations Numbers
DHL 425-368-2163
Federal Express 901-434-8100
United Parcel Service 404-828-7123
U.S. Postal Service 602-223-3649

Terminal 4 Restaurant Public Relations Numbers
HMS Host Sarah Cody, 240-694-4403
SSP America, Inc. Lana Ostrander, 703-723-5418

If you have had difficulty gaining access to our facilities or services, let us know. Help us help you by
e-mailing us and telling us what obstacles you have encountered and your suggestions for improvements.

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