America's Friendliest Airport®

That’s not just a saying; it’s a way of being at Phoenix Sky Harbor International Airport. We’re proud to be known as America’s Friendliest Airport®. One of the key reasons we have that title is due to our amazing Navigator volunteers, who are the model of outstanding customer service every day. Customers notice our helpful Navigators and know to seek them out when visiting the airport. In fact, Navigators provide such great support they have been honored with numerous awards, including the Governor’s Tourism Award and most recently, the AzLTA Stars of the Industry Award. Their efforts to deliver outstanding customer service are beyond compare.

Navigators aren’t the only ones providing excellent customer service at Sky Harbor. Every employee strives to serve our customers so we may live up to our title of America’s Friendliest Airport®. If you encountered an employee who made your experience easier or more positive, let us know about it! Customer service is second only to safety and Security, and the best way for us to serve you is to learn about any concerns or challenges you may have had while visiting Sky Harbor. Please use one of our e-comment cards to share your experience.

Our goal is to ensure everyone has a pleasant experience from the moment you walk into the door until your plane takes off. Sometimes, circumstances happen that prevent you from having the best experience; if that happens, we’re here to help! It’s easy to drop or misplace small items at an airport, but travelers can lose big items, like their cars, too. There are several parking lots at Sky Harbor and it’s not uncommon to forget where you left your vehicle. Our free motorist assistance program can help you find your vehicle or help with other things, such as a flat tire or a dead battery. And the next time you visit, be sure to pick up a complimentary card found in the elevator banks and write down your parking location so you won’t need to remember where you parked; just remember where you put the card! Or use your phone to take a picture of where you parked for easy reference.

We wish you pleasant travels and look forward to serving you on your next visit to America’s Friendliest Airport®!

If you have had difficulty gaining access to our facilities or services, let us know. Help us help you by
e-mailing us and telling us what obstacles you have encountered and your suggestions for improvements.
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