Employee Spotlight
People @ PHX features team members, from behind-the-scenes specialists to front-line staff, who keep Phoenix Sky Harbor International Airport running. Each featured team member represents a unique piece of the airport puzzle, forming a connected system that supports millions of travelers every year.
Jay "Bo" H. - User Technology Specialist
Since 1983, Jay "Bo" H. has played a vital role in keeping Phoenix Sky Harbor connected and running efficiently. As a User Technology Specialist, he manages a wide range of critical technology systems across the airport, including parking equipment, video surveillance and vehicle identification. The variety of systems he supports means each day brings a different work environment and challenge.
Over the past four decades, Bo has seen the airport transform in remarkable ways. He still recalls the beauty of Terminal 1 when it was open. There was a hotel on the property, a gas station where the FAA tower stands today, an elementary school where the current Facilities and Services building sits, and all rental cars were located at the terminals. He has watched runways extended, roads rerouted, terminals modernized, and entire facilities relocated to support nonstop growth.
Even with all the change, Bo says, “40-plus years has gone by fast.” He considers his airport peers a work family and says Phoenix Sky Harbor is the only place where he’s found such a warm work environment.
Bo’s travel advice: “Leave home early, slow down the pace and just relax.”
Delivering Excellent Customer Service
Meet team members in customer-focused roles who strive to deliver excellent customer service at America’s Friendliest Airport®.
FLY Awards
The following employees have been recognized by Phoenix Sky Harbor’s On the FLY team (F = Friendly. L = Let me help. Y = You.) Click on their names to read their stories.
Tell us your story of a Phoenix Sky Harbor employee who went above and beyond the customer service call of duty at skyharbor@phoenix.gov and we’ll make sure they get the recognition they deserve.
