Employee Spotlight

We’re featuring team members who strive to deliver excellent customer service.

During Customer Service Week (Oct. 7-11) America’s Friendliest Airport^® is featuring team members in customer-focused roles who strive to deliver excellent customer service.

Jacob H. serves as an airport security guard, assisting passengers and ensuring smooth operations throughout the airport. His focus on customer service is evident in his daily interactions, where he assists with lost and found, enforces badging regulations, responds to emergencies, and collaborates with various partners, including police, fire, and airline staff.

In her role as Airport Security Guard, Kambria W. assists travelers with various needs within the terminals, monitors passenger traffic, supports information desks, and responds to terminal incidents. She loves the variety in each day and fostering a sense of togetherness within the airport community.

Kambria believes that the best customer service is treating others as you would like to be treated. A simple smile can go a long way in easing stress for travelers, making their experience more enjoyable.

As an airport Operations Assistant, Ajak A. plays a crucial role in enhancing the safety and security of the airport while sharing a genuine passion for assisting customers. He ensures travelers feel welcomed from the moment they arrive by providing guidance with parking, directions, or simply answering their questions. He finds joy in the diverse stories and experiences of travelers from around the globe.

Ajak also loves collaborating with city and airport authorities to continuously enhance safety protocols. His enthusiasm for meeting new people and ensuring every traveler has a positive experience keeps him smiling throughout the day.

Sandra L. is a dedicated Public Information Specialist on the Guest and Employee Experience Team at Phoenix Sky Harbor. Sandra provides exceptional customer service to passengers, employees, and contractors, in addition to responding to public inquiries through phone, chat, email, and in person.

She enjoys working within a diverse community and engaging with individuals from various backgrounds in different forms of communication.

Angelina L. serves as an Airport Access Agent in the Security Badging Office. She helps employees obtain the necessary badges to work at the airport, handling everything from badging appointments to creating guides and newsletters.

Having started as a Passenger Service Assistant, Ignacio C. has built a career at the airport and loves where he works now as a dispatcher. Ignacio handles a variety of responsibilities, including customer service calls, emergency management, and monitoring both airside and landside operations.

Ignacio enjoys turning difficult situations into positive experiences. He emphasizes the importance of knowing point-of-contacts across all airport divisions, allowing him to quickly resolve any issues that arise. His friendly and outgoing service contributes to the airport’s good reputation.

Ira M. ensures that the airport provides a welcoming and accessible environment for all travelers, minimizing physical obstacles from curb to gate. He values input from travelers and stakeholders, often researching requests for amenities seen at other airports to enhance the experience at Phoenix Sky Harbor.

He’s especially proud of initiatives like the Dementia Friendly Travel Workshop, which helps caregivers ensure successful travel experiences for their loved ones. For Ira, customer service means actively listening to passengers and employees to provide empathy and effective solutions.