Traveling can be stressful from checking in, going through the security checkpoint and making sure it is all done by boarding time. Now add accessibility unknowns to the trip, and it can become downright overwhelming.  

Phoenix Sky Harbor International Airport is one of the most accessible airports in the world for people with physical and hidden disabilities thanks to the advice provided by the Phoenix Mayor’s Commission on Disabilities.

As part of these modifications to ensure the airport’s accessibility both terminals have curb cuts; automatic doors; elevators; ramped access to all lobbies and gate areas; designated areas on inner curbs for vehicles with disability plates to load or unload; and wheelchair accessible telephones, automatic teller machines, accessible (family) restrooms with caregiver access and drinking fountains.

Just this summer, Phoenix Sky Harbor added a new service to support customers who are blind or have low vision as they travel. Aira provides guidance through a mobile app to assist passengers with a variety of needs, including moving through crowds, avoiding obstacles, finding gates, using self-service kiosks and navigating through Transportation Security Administration checkpoints.

Additionally, Phoenix was among the first and largest cities to commit to joining Dementia Friendly America (DFA). The DFA program focuses on making everyday life easier to navigate for those affected by dementia or another hidden disability. Changes at Phoenix Sky Harbor include things like the Compassion Cacti™ Lanyard Program. The special lanyard, worn around the neck, identifies a traveler as a person who experiences dementia, making it easier for airport staff to recognize them and offer assistance. The lanyard also gives travelers the ability to enter new, quiet areas that offer minimal distractions – something that can help avoid the agitation and confusion that can present itself when a person experiencing dementia is away from home.

The airport’s innovative initiative involves specific training, and other options that will make it easier and more comfortable for people experiencing dementia – and their families and traveling companions – to travel through the airport.

Furthermore, Phoenix Sky Harbor added a dementia-friendly safe space inside our busiest terminal for people needing to escape the loud and stimulating crowds. The Sensory Room is located inside the Compassion Corner on Level 3 of Terminal 4. Children or adults with an intellectual or developmental disability, or sensory issue may also visit the Sensory Room for a respite from the sensory overload that they might experience when in the airport environment. This private room is equipped with tables, chairs, puzzles and coloring books.

To learn more about the accessibility and assistance programs at Phoenix Sky Harbor, visit skyharbor.com/dementiafriendly.