News for Employees
Welcome to the Phoenix Sky Harbor Employee Page! This page is designed to give you important information about airport news and events, showcase great employee customer service stories, provide information on discounts and more. Bookmark this page and checkback often for updates.
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Check out our Employee Spotlight during Customer Service Week (Oct. 7-11)!
12 Days of Gratitude Makes Early Return
The holiday season is starting early with the Nov. 19 return of the 12 Days of Gratitude. This program is designed to give appreciation to our travelers and customers with treats and activities taking place throughout Phoenix Sky Harbor International Airport.
We want to spread cheer to our Thanksgiving holiday travelers with fun activities taking place over 12 days in each terminal. They can win prizes, take a photo with our mascot Amelia the Airplane or a Navigator Buddy, and participate in an art activity.
Employee Airport Feedback
Follow this link to submit your question, compliment, concern, or suggestion:
STEPS:
- Select the red feedback button in the middle of the page.
- Choose the appropriate category (Airport Facilities/Other/Parking/Ground Transportation/PHX Sky Train® Outage).
- Complete all required sections.
- Uncheck the box if you DO NOT want to be contacted about your submission and share your feedback anonymously.
- Select the submit button at the bottom of the form.
Phoenix Sky Harbor Commute Survey
Phoenix Sky Harbor Airport has teamed up with Valley Metro, the regional transit provider, to conduct a survey and gather valuable feedback on your commuting needs. Your insights and opinions are crucial in helping to enhance available commute services. The survey is designed to be brief and should take no more than 5 minutes of your time. Your responses will be kept confidential and will be used solely for the purpose of improving transportation options to the airport.
Please take a few moments to complete the survey linked below:
https://survey123.arcgis.com/share/f2854fca05e84b6387757331bd934de4
or scan this QR code to be directed to the survey:
We greatly appreciate your time and input. If you have any questions or need assistance, please do not hesitate to contact us at input@valleymetro.org.
Thank you for your participation and for being an integral part of the Sky Harbor Airport team.
Waymo Now Offering 24/7 Terminal Access
Waymo announced the rollout of curbside pickup and drop-off service at each terminal around the clock beginning Tuesday, Aug. 27. In addition, they announced that this week they will surpass 100,000 total airport rides since opening.
Changes to Valley Metro’s Bus Route #13
On Monday 10/28, Valley Metro’s Bus Route #13 (Buckeye Rd.) made significant changes, and will now only stop at the 24th St. Sky Train Station, northwest curb, outside sign/marker #9 (see map below). The bus stop has a schedule posted and expects busing headways every 30 minutes (a bus arrives every 30 minutes).
Also, Valley Metro no longer sells paper tickets. Customers need to pay through the Valley Metro App or a reloadable Copper Card (sold at Circle K stores or valleymetrofares.org). More information is available at https://www.valleymetro.org/fares/where-to-buy
Previously, route #13 made several stops along Buckeye Rd. and ended service at the West Economy Parking Garage. These bus stops and all signage are being removed. These changes were coordinated with Public Transit, Valley Metro and PHX OPS.
Other Valley Metro routes can be found at the 44th St. Station (route #44 – 44th St., or the Light Rail), which also have a posted schedule.
Stay Informed About Construction,
Road Restrictions
Road restrictions and construction updates are a click away: Improving PHX, DVT and GYR is where you can find important notices about projects that are ongoing and coming soon.
Report Safety Hazards
All employees have a right to a safe workplace and should feel comfortable to report unsafe conditions. A work environment becomes safer when many people are alert to potential hazards and can quickly report them. Access to the form can be found on https://forms.skyharbor.aero under the Safety dropdown tab. This form can also be completed using a mobile device.
The Safety Hazard Incident Reporting form should be used to report non-emergency safety concerns at Phoenix Sky Harbor International Airport. The form is not intended for reporting emergencies. If the safety concern is an emergency, call 602-273-3311 immediately. If you have any questions of a safety concern, please email to avn.safety@phoenix.gov or call 602-495-SAFE (7233).
Useful Links to Help You Stay Safe at Work
- Phoenix Air Quality Forecast: AQD | Phoenix Forecast | ADEQ (azdeq.gov)
- Map of Airport Resources: PHX Airport (skyharbor.aero)
- OSHA Worker Rights & Protections: OSHA Worker Rights and Protections | Occupational Safety and Health Administration
- OSHA Safety & Health Topics: Alphabetical Listing of Topics | Occupational Safety and Health Administration (osha.gov)
- HEAT SAFETY
Safety Training - Stop the Bleed
Blue Campaign: Help End Human Trafficking
Phoenix Sky Harbor is taking part in the Blue Campaign, which is designed to educate employees and passengers alike to recognize human trafficking and the best way to respond to potential instances.
The U.S. Department of Homeland Security has created videos to spread awareness of the signs and indicators of human trafficking.
Remember: If you see something, say something.
Childcare Scholarship Program
Do you know about our Childcare Scholarship Program? This is an added benefit to help those airport workers find safe, quality, and affordable childcare. For more information about the program's specific requirements or to apply, visit vsuw.org/PHXSkyHarbor.
See a video.
Air Service Updates
American Airlines
- PHX - Mexico City flights will operate seasonally until Mar. 29, 2025
- New PHX-Carlsbad, California will begin Feb. 13, 2025
Aeromexico
- Starting March 30, 2025, Aeromexico will connect Phoenix and Mexico City International Airport with daily service.
Download the See Say Airport App
Keeping PHX clean, safe, and running smoothly are essential factors for our world-class facility. We have a tool for you to report maintenance issues and safety concerns: See Say Airport app lets you report maintenance issues, restrooms that need attention, suspicious activity and more, discreetly, and even anonymously if you wish. You can also include photos and videos. Your reports will be sent to airport dispatchers for action. All employees should download the See Say Airport app and use it to report items that need attention. If you haven’t already done so, download the app in the App Store for iOS or on the Google Play Store for Android. Or you can simply scan this QR code:
Job Fair
If you know someone looking to get a job, encourage them to check out our monthly Job Fairs. We have employers from across the airport campus offering a variety of positions. Learn more.
Recognize Outstanding Service
Did you see an airport employee going above and beyond? We want to recognize them for an On-the-Fly Award. Email us at skyharbor@phoenix.gov.
Important Airport Links
Helpful Links
Arizona Occupational Safety and Health Administration
U.S. Equal Employment Opportunity Commission - Phoenix Division
Arizona Attorney General Civil Rights Division
Opt In to Receive Critical Airport Updates
Visit https://forms.office.com/g/RfDA07uCQj to sign up for important airport updates or scan the following QR code:
Keep Your Eyes Out for Compassion Cacti™ Lanyards
America’s Friendliest Airport® offers the Compassion Cacti™ Lanyard Program, which is aimed at providing an extra-friendly hand to customers who need more time or additional assistance when traveling through the airport.
Customers, their parents, caregivers or guardians can request a Compassion Cacti™ lanyard prior to their next visit to the airport by completing a request form at skyharbor.com.
- Requests will be reviewed by customer service staff within 5-7 business days.
- Once processed, customers can pick up their lanyard at the Compassion Corner Office by showing a photo ID prior to or on the day of travel.
- When a customer wears the lanyard, PHX Airport employees will know that the passenger may need extra assistance, or a little more time at the check-in counter, security checkpoint and other areas.
- The Compassion Cacti lanyards can be kept and used each time the passenger travels through PHX, but the lanyard will only be recognized at PHX.
The Compassion Corner is located in Terminal 4 on level 3 behind elevator B in the Chapel at PHX. For additional information and assistance, please email skyharbor@phoenix.gov or call 602-534-0293.
Airport Contact Information
- Main Number: 602-273-3300
- Text Us: 602-622-4132
- Safety Hotline: 602-495-7233 (602-495-SAFE)
- Airport Paging: 602-273-3455
- Lost and Found: 602-273-3333
- Parking Hotline: 602-273-4545
Report a maintenance problem.
Employee Discounts
Restaurants
Show your ID for discounts at our restaurants. All terminal concession outlets and restaurants offer a 10% employee discount.
- PZA in the Terminal 4 lobby offers a lunch special of cheese or pepperoni pizza for $7
- Phoenix Magazine Cafe and Market in the Rental Car Center offers 10% off beverages and special menu pricing for employees.
- eegee’s offers airport employees a discount on selected menu items:
Breakfast – Half Breakfast Grinder, A Fruit Cup, and a Coffee or soft drink for $10
Lunch - Any half sandwich, fry, and a drink for $10
eegee's in located in the new D Concourse of Terminal 4.
Shops
Show your ID for discounts at our shops. Airport retail outlets offer a 10% discount. Paradies store locations offer a 20% discount. Those stores include:
Arizona Highways - Terminal 4, Pre-Security
Arizona Highways - Terminal 4, Gate A17
AZ essentials - Terminal 4, Gate A1
Roosevelt Row - Terminal 4, Pre-Security
12 News - Terminal 4, Gate A23
Cactus Candy - Terminal 4, Gate B1 and D2
Today - Terminal 4, Gate C12
TripAdvisor - Terminal 4, Gate A5
Your American Airlines Federal Credit Union Benefits
