News for Employees
Welcome to the Phoenix Sky Harbor Employee Page! This page is designed to give you important information about airport news and events, showcase great employee customer service stories, provide information on discounts and more. Bookmark this page and checkback often for updates.
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Important Airport Links
Helpful Links
Arizona Occupational Safety and Health Administration
U.S. Equal Employment Opportunity Commission - Phoenix Division
Airport Contact Information
- Main Number: 602-273-3300
- Text Us: 602-622-4132
- Safety Hotline: 602-495-7233 (602-495-SAFE)
- Airport Paging: 602-273-3455
- Lost and Found: 602-273-3333
- Parking Hotline: 602-273-4545
Report a maintenance problem.
Water Fountain Maps
Terminal 3
Please check back often for updates on new events.
The Culture Corner is located post-security near Gate F3 in Terminal 3.
The next Culture Corner sessions are taking place:
- Friday, April 18, from 12 p.m. - 3 p.m. – the Heard Museum
- Friday, May 16, from 10 a.m. - 12 p.m. - Native Hawaiian & Pacific Islander Heritage Month Celebration
New PHX Badging Office Open for Business
The new PHX Badging Office is open in Terminal 3 on the east end of Level 4, pre-security, in the Arrivals Lobby and near The Aviators, an art piece that looks like an oversized pair of sunglasses.
Office hours are:
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Monday through Friday - 7 a.m. until 5 p.m.
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Training is available from 7 a.m. - 2 p.m. (Latest arrival is 1 p.m.)
Please be advised that the PHX Badging Office will be closed every Wednesday from 10-11 a.m. for staff development and training.
Keep Your Eyes Out for Compassion Cacti™ Lanyards
America’s Friendliest Airport® offers the Compassion Cacti™ Lanyard Program, which is aimed at providing an extra-friendly hand to customers who need more time or additional assistance when traveling through the airport.
Customers, their parents, caregivers or guardians can request a Compassion Cacti™ lanyard prior to their next visit to the airport by completing a request form at skyharbor.com.
- Requests will be reviewed by customer service staff within 5-7 business days.
- Once processed, customers can pick up their lanyard at the Compassion Corner Office by showing a photo ID prior to or on the day of travel.
- When a customer wears the lanyard, PHX Airport employees will know that the passenger may need extra assistance, or a little more time at the check-in counter, security checkpoint and other areas.
- The Compassion Cacti lanyards can be kept and used each time the passenger travels through PHX, but the lanyard will only be recognized at PHX.
The Compassion Corner is located in Terminal 4 on level 3 behind elevator B in the Chapel at PHX. For additional information and assistance, please email skyharbor@phoenix.gov or call 602-534-0293.
Employee Airport Feedback
Follow this link to submit your question, compliment, concern, or suggestion:
STEPS:
- Select the red feedback button in the middle of the page.
- Choose the appropriate category (Airport Facilities/Other/Parking/Ground Transportation/PHX Sky Train® Outage).
- Complete all required sections.
- Uncheck the box if you DO NOT want to be contacted about your submission and share your feedback anonymously.
- Select the submit button at the bottom of the form.
Parking Office in New Location
Blue Campaign: Help End Human Trafficking
Phoenix Sky Harbor is taking part in the Blue Campaign, which is designed to educate employees and passengers alike to recognize human trafficking and the best way to respond to potential instances.
The U.S. Department of Homeland Security has created videos to spread awareness of the signs and indicators of human trafficking.
Remember: If you see something, say something.
Air Service Updates
American Airlines
- PHX - Mexico City flights will operate seasonally until March 29, 2025
- New PHX-Carlsbad, California began Feb. 13, 2025
Aeromexico
- Starting March 30, 2025, Aeromexico will connect Phoenix and Mexico City International Airport with daily service.
PHX Sky Train®
Phoenix Fire Department to Train at Terminal 3 Annex
The Terminal 3 Annex Building, sometimes called “The Barn” by longtime Aviation Department employees, will begin to be demolished April 14 in preparation for north concourse construction work. Before it’s leveled, the Phoenix Fire Department will conduct some training there. Please be advised that you may see increased fire trucks and personnel in the area during the hours of 8:30 – 5 p.m. The Fire Department will also be using theatrical smoke for their training. Additionally, construction activities may be noticeable from the roadway and terminal curb, and there will also be increased construction traffic.
Job Fair
If you know someone looking to get a job, encourage them to check out our monthly Job Fairs. We have employers from across the airport campus offering a variety of positions. Learn more.
Recognize Outstanding Service
Did you see an airport employee going above and beyond? We want to recognize them for an On-the-Fly Award. Email us at skyharbor@phoenix.gov.
Safety Training - Stop the Bleed
Report Safety Hazards
Download the See Say Airport App
Keeping PHX clean, safe, and running smoothly are essential factors for our world-class facility. We have a tool for you to report maintenance issues and safety concerns: See Say Airport app lets you report maintenance issues, restrooms that need attention, suspicious activity and more, discreetly, and even anonymously if you wish. You can also include photos and videos. Your reports will be sent to airport dispatchers for action. All employees should download the See Say Airport app and use it to report items that need attention. If you haven’t already done so, download the app in the App Store for iOS or on the Google Play Store for Android. Or you can simply scan this QR code:
Stay Informed About Construction,
Road Restrictions
Road restrictions and construction updates are a click away: Improving PHX, DVT and GYR is where you can find important notices about projects that are ongoing and coming soon.
Childcare Scholarship Program
Do you know about our Childcare Scholarship Program? This is an added benefit to help those airport workers find safe, quality, and affordable childcare. For more information about the program's specific requirements or to apply, visit vsuw.org/PHXSkyHarbor.
See a video.
Employee Discounts
Restaurants
Show your ID for discounts at our restaurants. All terminal concession outlets and restaurants offer a 10% employee discount.
- PZA in the Terminal 4 lobby offers a lunch special of cheese or pepperoni pizza for $9 (includes tax)
- Phoenix Magazine Cafe and Market in the Rental Car Center offers 10% off beverages and special menu pricing for employees.
- eegee’s offers airport employees a discount on selected menu items:
Breakfast – Half Breakfast Grinder, A Fruit Cup, and a Coffee or soft drink for $10
Lunch - Any half sandwich, fry, and a drink for $10
eegee's in located in the new D Concourse of Terminal 4.
Shops
Show your ID for discounts at our shops. Airport retail outlets offer a 10% discount. Paradies store locations offer a 20% discount. Those stores include:
Arizona Highways - Terminal 4, Pre-Security
Arizona Highways - Terminal 4, Gate A17
AZ essentials - Terminal 4, Gate A1
Roosevelt Row - Terminal 4, Pre-Security
12 News - Terminal 4, Gate A23
Cactus Candy - Terminal 4, Gate B1 and D2
Today - Terminal 4, Gate C12
TripAdvisor - Terminal 4, Gate A5
Financial Wellness Webinar Series
Upgrade your financial knowledge by participating in the Financial Wellness Webinar Series hosted by American Airlines Federal Credit Union.
This month’s topics include:
- Elevating your Personal Finances to New Heights
- Flight Plan to Home Ownership
- Unlocking Your Home Equity Loan Potential
For the full webinar series schedule and to register, visit AACreditUnion.org/Events or view the flyer.
The new Coca-Cola Lounge Popshop, located in Terminal 4, level 3, next to the food court, has a special meal deal offer. Airport employees can purchase a chicken salad sandwich or a turkey croissant plus chips and a fountain drink for $9.99.
Preferred Employer Discount
Airport employees can take advantage of a preferred employer discount from X Phoenix as well as additional holiday specials and promotions. Anyone interested in a new downtown Phoenix apartment is welcome to stop by for a tour.
Honor Flights - Spring 2025
- Mission 115 / April 22 - 24
- Mission 116 / May 7 - 9
- Mission 117 / May 19 - 21
